Hello, I need help, I made up to two attempts to purchase a KSM unique referendum NFT and I see that I was charged twice but it never reaches my wallet.
My account KSM is: J1VAgMUJSgsfypPdYhRjTufE61doxHah5pv8DheSs6MRusJ
And the problem I had with the purchase of this nft:
I would greatly appreciate your help in order to recover my tokens or just an nft + tokens, tell me if you need me to provide you with any more information, thank you very much
Activity Newest / Oldest
Status changed to: Live
please update if this issue has been solved for you?
24 hours later I received the NFT but pending the payment of the second attempt, I will wait for another 24 hours to pass
Should be fixed - you are correct owner now. Unfortunately last night there was a network issue resulted in synchronisation problems.
But we see there is only single purchase - kusama.subscan.io/extrinsic/0xd39eb5b53923987089b8075068957cf3ca27df19e8aeb5a7cbe34353f0d0e808
Did you try to buy it more than once? Please help identifying extrinsic in subscan if so.
I think this was the second try:
Extrinsic Hash second buy 0x642934be9c49c88a935791bc3b22b4bd7beae5bf1365dc8ebb21b3caa84deb8d
Thanks, we will proceed with the refund shortly. Just to confirm - did you pay 0.75KSM?
Yes, thank you very much for the attention and the solution
Ok, we processed the refund. Sorry about the issues. Have a good day!
Fantastic support team thank you very much